All posts by: Netlink

About Netlink

Netlink is a leading technology solutions provider, leverages streamlined processes, advanced systems, superior technology and proven expertise to deliver immediate business results, backed by almost two decades of experience.

by in Business Intelligence

How BI & Analytics Aids in Employee Training

Organizations require business insights for informed decision-making across all business functions. Employee Training and Corporate Learning is no different. Training programs are vital to skill development, product training, employee onboarding, and more. Performance measurement of these programs is often carried out using spreadsheets, feedback forms and forms of third party data visualizations. Insights from these, […]

by in Business Intelligence

Contact Centers plus Business Intelligence – The Formula for Success

Organizations operating across verticals have experienced a data overload over the last few years and contact centers are no different. Also known as e-contact centers or customer interaction centers, they work as an omnichannel customer center that offers voice over IP (VoIP), chat, email, and web support. Contact centers are the locus of customer data. […]