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Pre-configured Business Intelligence solutions from The CareCloud

Campaign Analytics

Optimize marketing strategies for maximum results. With the omni-channel campaign support feature, track responses of targeted segments and obtain the vital metrics to measure campaign effectiveness. Develop focused strategies and integrate your plans for greater success with The CareCloud.

Employee performance management

The CareCloud’s tailored business data intelligence solution offers visual and voice analytics, and simplified and interactive dashboards to deliver insights on training efficiency. The solution helps re-orient training and HR management based on audit, feedback and intelligent analysis, presented on customized self-service dashboards.

Contact Center Performance Management Plus

Transform your customer support team into customer experience champions by harnessing the power of Robotic Process Automation, business intelligence and AI with the Contact Center Performance Management Plus platform. Empower your contact center to constantly enhance customer interaction through training audits, business intelligence, voice analytics and complete coaching with zero CAPEX and minimum IT involvement.

Enterprise Financial Performance Analytics

The Financial Performance Analytics package delivers consolidated and integrated financial visibility, monitors and measures P&L, AP & AR, forecast and budget, thereby improving the efficiency and optimizing spend.

Human Resource Analytics

The CareCloud offers complete HR analytics to help HR professionals take data-driven decisions, provide insights on talent acquisition, attrition control, seasonality impact on attrition, employee satisfaction, etc. Extract ready-to-consume data from any HRMS application database with configurable changes to support organization needs and policies.

Telco Business Brain

A one-stop solution to ensure Telecom organizations have deeper insights into their revenue, network, customer experience, vendors and product portfolios. The product is designed to integrate with sources like CDR, OSS, CRM, Network elements, Billing, etc. Businesses can analyze and correlate different parameters to enhancing customer lifetime value, reduce churn, improve efficiency and take strategic decisions.

Speak to us for pre-configured BI solutions for your most pressing enterprise challenges

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